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Emphasises the importance of professional knowledge of an organisation’s stocks or services in dealing with difficult customers. Highlights the customer who parades their knowledge, the silent customer who cannot communicate his needs and the finicky customer who requires every detail. Features John Cleese, Anghared Rees, Patricia Routledge, Bernard Cribbins and Lynn Redgrave.
as Brian
as Awkward Customer: Mrs. Camel
as Awkward Customer: Mr. Clam
as Awkward Customer: Mrs. Ferret
as Manager
as Dining Companion
as Brenda
as Manageress